Mail and rewards
Read account notices, friend activity and delivered rewards in one newest-first mail list, with separate read and claim states.
⭐ Mail is available through the connected account service when messages are delivered. A claim must satisfy the conditions of its message; there is no shared island-level requirement in the mail service.
Overview
The mail list combines announcements, messages from the team and friend-activity lines. Messages can carry text alone or rewards. Reading a message and claiming its attached reward are separate actions, so an opened notice may still have an eligible unclaimed attachment.
Reward claims are confirmed for the account and can be taken once. Opening the same message on another device does not create another entitlement. Message audience and expiry conditions determine which delivered notices are still visible to that account.
What you can do
- 1
Read new account notices and friend activity.
- 2
Distinguish unread messages from unclaimed attachments.
- 3
Claim an eligible attachment once.
- 4
Check current message visibility and expiry conditions.
The experience
The list tracks unread messages and unclaimed rewards separately, with new messages first. Friend activity can appear beside ordinary mail without turning every friend notice into a claimable item. Read the attachment and current claim state instead of assuming that every row gives a reward.
Tips
- Read the message and its claim state before taking an action.
- Check dated announcements against the current activity information.
Connected systems
Friends supply social activity notices; events and account announcements can supply dated information. The delivered reward joins the account’s relevant inventory when claimed. Public News remains a separate announcement archive, so an old public post does not recreate an expired mail offer.
- Island eventsJoin rotating activity themes, earn progress toward chests and follow the separate new-player island challenge when it is available.
- Daily check-inUse the monthly check-in calendar to claim today’s available reward, with claim dates controlled by the online game service.
- Accounts and offline playUse supported sign-in to return to an island across devices; distinguish online browser play from offline support in a released native app.
Frequently asked questions
When is this system available?
Mail is available through the connected account service when messages are delivered. A claim must satisfy the conditions of its message; there is no shared island-level requirement in the mail service.
Does an old message guarantee a current offer?
No. Read the message and the claim state shown by the game. A dated announcement or delivered message does not make every past offer permanently active.
Can I claim mail while disconnected?
Mail and service-backed claims need the online account service. Connect and read the delivered message’s current state before taking its available action.
