Terms of service

1. Accepting these terms

Fluff Island is a free-to-play game you can play in a web browser and install as an app. By playing it or buying anything in it, you agree to these terms, our Privacy policy and our Refund policy.

If you are under 18, or under the age of majority where you live (20 in Thailand), a parent or guardian must read and accept these terms for you and must agree to any purchase.

2. Your account

When you start playing we create an account for your island automatically. It is linked to the browser or device you play on; there is no password, and you do not need to give us an email. You can also choose to sign in with Google or Apple to find your island again on another device; we then keep your sign-in id and email as described in the Privacy Policy.

To move to a new device, open Settings (the gear) in the game and choose “Move to a new device”: you get a one-time code to enter on the new device. Keep that code secret. If you lose your device or clear the site data without a code, contact us with your Player ID and we will try to help, but we cannot promise to get the island back.

Your username and island name must not be rude, hateful, misleading or someone else's name or brand. We can change or remove a username that breaks this rule.

3. Diamonds, Gold and other virtual items

The game has virtual items such as Gold, Diamonds, outfits, boosts and cards. Some can be earned by playing and some can be bought with real money.

Virtual items are a licence to use them inside the game. They are not money and have no value outside the game: they cannot be exchanged for real money, sold, transferred to another player or account, or refunded, except as our Refund policy says.

For web purchases, prices are shown before you pay. Payments are handled by Stripe; your card details go to Stripe, not to us. Purchases in the Microsoft Store, App Store or Google Play are paid for and refunded through that store under its policies. Your purchases are linked to the same Fluff Island account across platforms.

We may change the price, amount or content of items for the future, but we will not take away items you already received, except to correct a mistake or after cheating.

4. Fair play

Play fair so the island stays cozy for everyone. You must not: cheat, hack or change the game or its traffic; use bots or scripts; exploit bugs (please report them instead); make extra accounts to collect invite or friend rewards (friend farming); buy, sell or trade accounts or items outside the game; pretend to be Fluff Island staff; or harass other players.

If you break these rules we may remove the items gained, reset progress, hide your public page or close the account. Purchases on a closed account are not refunded.

5. Refunds, chargebacks and appeals

If a real-money purchase is refunded or charged back, what it gave is taken back and the rules of our Refund policy apply: the first refunded purchase on an account pauses buying with real money until 30 days after nothing is owed any more, and a second refunded purchase blocks the account. A bank's early question about a payment (a dispute inquiry) is only noted and does not pause or block anything.

You may appeal at https://fluffisland.com/appeal. We review appeals individually.

6. The game and its content

Fluff Island, its art, animals, music, code and name belong to us or to the people who licensed them to us. You may share screenshots and videos of your island and link to your public page; you may not copy or resell the game or its content.

7. Changes to the game and these terms

We keep improving the game, so features, items, balance and events can change, be added or be removed. The game may sometimes be unavailable for maintenance.

We may update these terms. When the change matters we will tell you in the game or on this website before it applies; playing after that means you accept the new terms.

If we ever have to close the game, we will announce it in the game and on this website at least 30 days before, and stop selling Diamonds when we announce it.

8. Our responsibility

We provide the game as it is and work hard to keep it running, but we cannot promise it will always be free of bugs or interruptions. Nothing in these terms limits rights you have under the consumer law of your country.

9. Contact

Questions about these terms: [email protected].