Legal and policies
Account appeals
Last updated: 27 October 2026
1. When an account may be blocked
If a chargeback is filed or a full refund is issued for a Diamond purchase, we may temporarily suspend your account while we review the transaction and may block the account once it is confirmed. You may appeal and provide supporting information at https://fluffisland.com/appeal. We review appeals individually.
2. How to appeal
Email [email protected] and put “Account appeal” in the subject. Include the email linked to your account, your island name, and the purchase date and receipt or transaction ID. Please do not send full card details.
3. What happens next
We will review the information and reply when we can. Response times vary, so we cannot promise a specific timeframe.
Questions about this page? Email us at [email protected].
