Delete in the game
- Open Settings > Account.
- Delete account: Your account and every island are deleted in 7 days. Linked to Google or Apple? Sign in within 7 days to cancel.
Delete your account and data
You can delete your account in the game or ask us by email if you cannot open it.
What is deleted
Your island, friends, public page and shared photos are deleted. Purchased items are not refunded.
What may be kept
Payment records are kept as long as tax and accounting laws require. Database backups may still contain your data for up to 30 days, after which they are deleted automatically.
If you cannot open the game
Email [email protected] with the subject “Account deletion request”. Include your Player ID and, if possible, a screenshot of the Account section in Settings so we can identify your account.
We respond to email requests within 30 days. Backup copies are replaced as newer backups are made; we do not promise a fixed time for that.
